PRIVACY POLICY

Effective date: October 14, 2026

ManeFocus Hair LLC ("ManeFocus," "we," "us," or "our") operates manefocushair.com. This policy explains what information we collect, how we use it, and the choices you have. If you do not agree with this policy, please do not use our site.

Information we collect

Information you give us directly

- Contact and order details: your name, email address, phone number, billing address, and shipping address when you place an order or contact us.

- Payment information: processed securely by our payment processors (such as Stripe or PayPal). We do not store your full card number on our servers.

- Account information: if you create an account on our site, we store your login details and order history.

- Marketing signup details: your email address, and your mobile number if you provide it, when you join our list through the signup popup or checkout.

- Messages: what you send us by email, contact form, or Instagram direct message (including keyword automations such as commenting PLUG).

Information collected automatically

- Device and usage data: your device type, browser, IP address, pages viewed, and how you interact with the site, collected through Squarespace analytics and similar tools.

- Cookies and pixels: we use cookies and similar tracking technologies to keep the site working, remember your cart, and measure traffic. You can control cookies through your browser settings, but some parts of the site may not work properly if you disable them.

How we use your information

- To process and deliver your orders, including shipping and returns.

- To communicate with you about your order, account, or questions.

- To send marketing emails and text messages, only where you have consented (see the SMS section below). You can unsubscribe at any time.

- To improve our site, products, and customer experience.

- To prevent fraud and protect the security of our site and customers.

- To comply with legal obligations.

Text message (SMS) marketing

If you provide your mobile number and opt in, we may send you order updates and marketing text messages. Message and data rates may apply. Message frequency varies. Consent to receive marketing texts is not a condition of purchase. Reply STOP to any message to opt out, or HELP for help. We use our SMS provider to deliver these messages and do not use your number for any other purpose.

How we share your information

We do not sell your personal information. We share it only with:

- Service providers who help us run the business: our website platform (Squarespace), payment processors, shipping carriers, and our email and SMS marketing platform (Klaviyo).

- Analytics providers that help us understand site traffic.

- Legal and safety reasons: when required by law, or to protect our rights, customers, or the public.

- Business transfers: if our business is sold or merged, your information may transfer as part of that transaction.

Data retention and security

We keep your information only as long as needed for the purposes described above or as required by law. We use reasonable administrative, technical, and physical safeguards to protect it, but no method of transmission over the internet is completely secure.

Your privacy rights

Depending on where you live, you may have the right to know what personal information we hold about you, correct it, delete it, or receive a copy of it. California residents may have additional rights under California privacy law, including the right to know, delete, and correct personal information and the right not to be discriminated against for exercising these rights.

To make a request, email contact@manefocushair.com with the subject line "Privacy Request." We will respond within a reasonable time and may ask you to verify your identity first.

To opt out of marketing emails, use the unsubscribe link in any email. To opt out of marketing texts, reply STOP.

Children's privacy

Our site and products are not intended for children under 16, and we do not knowingly collect information from them. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with a new effective date.