Returns, Exchanges & Cancellations Policy
Last updated: October 6, 2026
At ManeFocus Hair, we take pride in providing premium hair designed to be worn, cared for, and enjoyed for the long term. Because hair extensions and lace products are personal-use items, we maintain a strict quality and hygiene standard for every order.
Returns & Exchanges
Eligible non-custom hair products that have not been altered in any way may be returned for an exchange or store credit within 7 calendar days of delivery or pickup. We do not offer cash refunds for a change of mind, preference, or incorrect selection.
To be eligible, an item must be:
Unworn, uninstalled, unwashed, and unused
Uncombed, unbrushed, uncut, uncolored, unbleached, and unaltered
In its original packaging, with all tags, ties, seals, and protective materials intact
Returned with proof of purchase
For hygiene and quality-control reasons, we cannot accept a return or exchange once a product has been opened, removed from its original ties or packaging, worn, installed, or altered. We also cannot accept items exposed to odors, products, heat, moisture, or handling beyond inspection.
All returned items are subject to inspection and approval by ManeFocus Hair before an exchange or store credit is issued.
Final-Sale Items
The following are final sale and are not eligible for return, exchange, store credit, or refund:
Custom wigs and made-to-order wigs
Preorder and special-order items
Sale, clearance, promotional, or explicitly marked final-sale items
Installed, worn, opened, altered, cut, colored, bleached, washed, or otherwise used hair
Closures, frontals, and bundles with removed packaging, ties, seals, or lace alterations
Gift cards
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us through the ManeFocus Hair Contact page within 48 hours of delivery or pickup. Include your order number, clear photos or video of the issue, and the original packaging.
Please do not install, wear, wash, alter, or discard the item or packaging before we review your claim. Doing so may make us unable to verify the issue.
Once we confirm an error on our part, ManeFocus Hair will provide the appropriate resolution, which may include a replacement, exchange, store credit, or refund to the original payment method.
Because raw hair is naturally sourced, slight variations in texture, wave pattern, tone, and sheen are normal and are not considered defects.
How to Start a Return or Exchange
Submit a request through the ManeFocus Hair Contact page within 7 calendar days of delivery or pickup.
Include your full name, order number, item(s), and reason for the request.
Wait for written approval and return instructions before sending anything back.
Once approved, send the item back exactly as instructed and within the return window provided.
Returns sent without prior approval, sent to an unauthorized address, or received outside the approved return window will not be accepted.
Customers are responsible for return shipping costs unless ManeFocus Hair confirms that the item was damaged, incorrect, or sent in error. Original shipping and rush-processing fees are nonrefundable.
Exchanges & Store Credit
Approved exchanges are subject to current inventory availability. If the requested item is unavailable, we will issue store credit for the eligible value of the returned item.
Store credit is issued only after the approved return is received and passes inspection. Please allow 5–7 business days after receipt for processing.
Cancellations & Order Changes
To request a cancellation or order change, contact us as soon as possible. We can only accommodate a cancellation or change before an order enters processing, fulfillment, or custom production.
Once an order has been processed, fulfilled, shipped, or entered custom/preorder production, it cannot be canceled, changed, or refunded.
Local Pickup
Local-pickup orders are held to the same policy. Please inspect your order at pickup and notify us of any concern before leaving when possible. All requests must still be made within the timeframes above.
Policy Acceptance
By placing an order with ManeFocus Hair, you acknowledge that you have read and agreed to this Returns, Exchanges & Cancellations Policy.
Short Notice for Product Pages & Checkout
Returns & Exchanges: Eligible unopened and unaltered non-custom hair may be exchanged or returned for store credit within 7 days of delivery or pickup. Custom wigs, preorders, sale items, and any hair that has been opened, worn, installed, or altered are final sale. Please review our full Returns, Exchanges & Cancellations Policy before purchasing.